07840 585 475

Ramsgate Drive, Ipswich, Suffolk, IP3 9DB


Terms & Conditions

Booking Courses:

Initial bookings can be made by telephone, email or through our quick enquiry form on our website, but should always be confirmed by letter or email. By booking with Phoenix Emergency Medical Solutions it is assumed that you accept our terms and conditions.

Course Prices:

All courses are calculated for the client to supply onsite training facilities. Phoenix Emergency Medical Solutions can source venues if required at an extra cost, payable in advance at the time of booking. We operate on a minimum of four students to a maximum of 12 depending on which course you want to book.

  • First Aid at Work (FAW): We can offer this course to you with a minimum of 4 maximum of 12 students and would need a suitable size room of which we would need to come and assess prior to booking, alternatively an external facility would need to be hired at an extra charge, payable in advance at the time of booking. This is due to being an onsite training provider.

Training Facilities:

Training rooms and onsite facilities provided by the client must be large enough to allow for conducive learning and for practical training to take place safely and comfortably. The client should also conform to the minimum standards expected of any organisation with regards to lighting, ventilation, access, refreshments etc. These should be discussed at the time of booking, and will require a visit from a representative of Phoenix Emergency Medical Solutions prior to the commencement of the course. If the facilities are deemed unsuitable then we will (on your instruction) endeavour to arrange a local alternative, which must be paid in full in advance at the time of booking.

Cancellation by the client:

Any courses/places/facilities paid for in advance by the client become liable to the following charges:

Notice Refund

More than 14 days 100%

7-14 days 50%

Less than 7 days No Refund


Any clients wishing to pay individually for their place on a course, are payable in full at the time of booking the course. This acts as a confirmation of the booking. For corporate clients, our payment terms are: Strictly immediate payment on receipt of the invoice. Please note that certificates will not be issued until full payment has been cleared.

If a student does not attend a course, and has not previously informed us, the full course fee remains payable or is non-refundable on places paid in advance.

If you arrive late for a course, or are absent from any session, we reserve the right to refuse to accept you for training if we feel you will gain insufficient knowledge or skill in the time remaining. In all such cases, the full course fee remains payable or non-refundable for those places/courses booked in advance.

*(This is to comply with Health & Safety Executive requirements for Statutory Certificates, attendance and the students’ full participation is mandatory to gain the qualification)

Late Payments:

Please note that any late payment without prior arrangement with Phoenix Emergency Medical Solutions will incur an 8% interest rate plus the current Bank of England base rate every 30 days on a pro-rata per day. This will result in the certificates being held by us until payment has been cleared in to our account.

Compulsory Requirements for courses:

First Aid or any national courses are 'pass or fail', and so with this in mind, all students are required to fully participate in the course and full attendance is required throughout the entirety of the course. Appropriate, dignified and comfortable clothing and shoes are required for the practical assessments (Not skirts, dresses', tight restrictive clothing and preferably flat comfortable shoes)

  • It would also be appreciated if students don't wear lipstick as this stains the Manikins. If you are unsure of anything and require more information, please contact us for advice.

  • Feedback taken from the courses allows us to continue to improve and deliver the highest quality courses, we take feedback very seriously and reserve the right to use feedback on our website.

Health & Safety:

In the case of physical skills courses (i.e. Emergency First Aid at Work and Automated External Defibrillation), because these are assessed practical’s and a pass or fail can be issued, it is the employer's responsibility to ensure that candidates are free from any condition which would affect their ability or capability and that they have the aptitude to cope with an intensive course of study.


Any disabilities whether physical or learning difficulties (example: Dyslexia) must be discussed with a member of Phoenix Emergency Medical Solutions at the time of booking to enable us to make the necessary arrangements needed to make sure the students learning environment is suitable and structured appropriately for them to take part, and for us to apply for any 'reasonable adjustment from our awarding organisation, should this be required. At least 1 months-notice is usually required for this.

We do welcome candidates with disabilities for training, however it remains the responsibility of their employers to ensure that they are appropriately supported in their workplace.


All training and advice given by Phoenix Emergency Medical Solutions is done by following guidelines which are provided by the appropriate councils. Information given by Phoenix Emergency Medical Solutions is to the best of our knowledge up to date and evidence based. Phoenix Emergency Medical Solutions cannot accept any responsibility for misinterpretation of the advice given. Phoenix Emergency Medical Solutions always advises parents, guardians or carers to seek medical advice should they be concerned about the health of their child or person in their care.

The information provided, either on this website or any other documentation provided is for general information only and should not be treated as a substitute for medical advice given by a Doctor or any other health professional. Phoenix Emergency Medical Solutions is not responsible or liable for any diagnosis made or actions taken by a student on this information.

Please Contact Us for more details or to book.

Have a question or would like to book a course or consultation, call us on 07840585475

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